TRADING TERMS AND CONDITIONS
We are a small company that takes a pride in our work and service. We
have a huge repeat-buyer rate and thankfully people seem to like dealing
with us! We operate on a common-sense basis, but sometimes issues arise that
need resolving - so here is a short summary of our trading terms and
policies.
Place of Business & Hours
We are based at 166 Eaton Rd, #A, Chico, CA 95973. /
530-898-9269 / Fax 530-898-9188
Our Customer Service Telephone Hours are 10:00am - 3:30pm Monday to Friday.
Out of these hours we have voicemail. Or email us at
protector@bohnarmor.com .
Specifications and Prices
We aim to publish all specifications and prices at their most current
level, but we reserve the right to change any detail without prior notice.
Although our best efforts are made to ensure accuracy in our printed and
online material, we are not responsible for errors in prices or
specifications.
Returns & Exchanges
We want you to be completely satisfied with our products. If you need to
return or exchange sizes on a product please read the following:
*** Any return or exchange request must be made within 30 days of the
original invoice date. Absolutely no cash refund after this time.
*** All returned goods must be received by ActionStations within 14 days of
return request. Goods must be returned in new condition, fit for resale and
with original packaging. Goods returned in a damaged or used state may, at
our absolute discretion, be refused or incur a handling charge.
Return / Exchange Procedure
1- Call our office for a Return Material Authorization #. (RMA#) This
number must be written on the outside of the return box. (NO RETURNS
ACCEPTED WITHOUT AN RMA# VISIBLE ON THE BOX.)
2- Enclose a copy of your original invoice. (A 10% RESTOCK FEE WILL APPLY IF
NO INVOICE IS ENCLOSED.)
3- Enclose a note describing the nature of the return or exchange.
4- Return shipping to be prepaid by customer.
5- On exchanges, ActionStations will pay shipping back to customer.
Payment
We accept major credit cards for payment for phone and online orders. We
do not charge credit cards until your order is being processed for shipping.
You may also mail us a check, but we have to clear this through the bank
before shipping. Please call to ensure you have the correct total including
tax and shipping.
Processing
We are proud of our efficiency at processing orders, but you should allow
24 hrs for your order to be processed before it is shipped. We attempt to
process Premium Shipping Orders the same day they arrive. Some areas are not
eligible for Premium Shipping. Express and Special Orders including Foreign
Shipments attract special handling charges. If you require an order for a
particular date you must advise us ahead of time, and we will do our best to
help.
Warranty
Most goods we carry are warranted for defects of materials or
workmanship. Protection products are expressly not guaranteed to prevent
injury or death, as this is practically unattainable. Manufacturers of our
products aim to provide good protection at an acceptable price of comfort
and performance.
Electronic Products are normally warranted for 6 months against defects of
materials and workmanship only, and this is at the sole discretion of the
manufacturer.
All claims for warranty for goods supplied through a dealer must be through
the supplying dealer.
Show Sales
Goods sold by us at Trade Shows etc are normally considered final. No
refunds or exchanges.
Privacy Policy
Effective January 1, 2006
Privacy Notice Table Of Contents:
Our Commitment To Privacy
The Information We Collect
How We Use Information
Our Commitment To Data
Security
How To Correct Your
Information
How To Contact Us
Your privacy is important to us. To better protect your privacy we
provide this notice explaining our online information practices and the
choices you can make about the way your information is collected and used.
To make this notice easy to find, we make it available on our homepage and
at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the
Bohnarmor.com website. On some
pages, you can order products, make requests, and register to receive
materials. The types of personal information collected at these pages are:
We use the information you provide about yourself when placing an order
only to complete that order. We do not share this information with outside
parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an
order only to ship the product and to confirm delivery. We do not share this
information with outside parties except to the extent necessary to complete
that order.
We use return email addresses to answer the email we receive. Such
addresses are not used for any other purpose and are not shared with outside
parties.
You can register with our website if you would like to receive our
catalog as well as updates on our new products and services. Information you
submit on our website will not be used for this purpose unless you fill out
the registration form.
Finally, we never use or share the personally identifiable information
provided to us online in ways unrelated to the ones described above without
also providing you an opportunity to opt-out or otherwise prohibit such
unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the
correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the
information we collect online.
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error. To
protect your privacy and security, we will also take reasonable steps to
verify your identity before making corrections.
Should you have other questions or concerns about these privacy policies,
please call us at 530-898-9269, or send us an email to
protector@bohnarmor.com.
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